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Explore How qq88asia Handles Your Privacy

At qq88asia, your personal data — from your account registration details to every deposit you make via DANA, OVO, GoPay or QRIS — is handled under a clear…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedAccount data encrypted in storageYou can request your data any timeRetention periods clearly defined
qq88asia Explore How qq88asia Handles Your Privacy
PRIVACY CONTACT PATHS

Browse Ways to Reach Our Privacy Team

If you have a question about how your data is stored, want to request a copy of your account data, or need to flag a concern…

Live Chat (24/7) Open the live chat widget from any page on qq88asia.
Email Privacy Desk Send your data request or privacy concern to our dedicated privacy email address.
In-Account Support Ticket Log into your qq88asia account, head to the Help section, and submit a privacy…
HOW WE PROTECT YOU

Switch to a Clearer View of Data Handling

Our data practices are built around transparency and minimal collection. Every layer of how we store, use, and eventually delete your account data is described below — from the cookies we set…

Cookie Usage

We set session cookies to keep you logged in and analytics cookies to understand which sections of the lobby you visit most. You can manage cookie preferences from your browser settings at any time without affecting your account.

Account Security

Your password is stored as a salted hash — we cannot read it, only verify it. We also monitor login attempts and flag unusual access patterns, such as a new device from an unrecognised location, before granting full account access.

Payment Data Retention

Transaction records for DANA, OVO, GoPay and QRIS deposits and withdrawals are kept for 12 months to support dispute resolution. After that period, records are anonymised and retained only in aggregate form.

Data Access Requests

You can request a full export of the personal data we hold on your account. Submit the request through live chat or our privacy email desk and we will deliver a structured data file within 5 business days.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay and QRIS — and only the fields each processor requires to clear your transaction. No data is shared with advertisers or data brokers under any circumstance.

Data Deletion

If you close your qq88asia account, we delete your personally identifiable information within 30 days, except where local law requires us to retain transaction records for a defined compliance period.

See What Our Users Ask About Privacy

These are the real questions Indonesian account holders ask us about privacy, data storage, and their rights under this policy. If your question is not listed here, our 24/7 live chat team can answer it in real time.

We collect your name, email address, mobile number, and the device identifiers associated with your login. Payment method details — such as your DANA or OVO wallet reference — are collected only when you make a deposit or request a withdrawal.

Payment transaction metadata is encrypted at rest and accessible only to our finance and compliance teams. QRIS session tokens are discarded immediately after a transaction clears; GoPay references are retained for 12 months solely for dispute resolution.

Yes. Submit a data-access request via live chat or our privacy email desk. We will compile a structured file of all personally identifiable data linked to your account and deliver it to your registered email within 5 business days.

We share data only with payment processors — DANA, OVO, GoPay and QRIS — and only the minimum fields required to clear your transaction. We do not share your data with advertisers, analytics platforms, or any third party not directly involved in running your account.

Open a support ticket from your account's Help section or contact us via live chat and request account closure with data deletion. We remove personally identifiable information within 30 days, subject to any retention obligations that depend on local law.

We set session cookies for login continuity and analytics cookies to track lobby navigation. You can disable non-essential cookies in your browser settings at any time. Disabling cookies may affect how the lobby loads but will not lock you out of your account.

Reach our privacy desk directly via the in-account support ticket system or our dedicated privacy email address. We acknowledge all complaints within 4 hours and aim to resolve them fully within 48 hours of your initial message.